Hi there! We are so happy you are considering Yo Kashmir Tour & Travels for your dream vacation.
Before we start planning your amazing Kashmir adventure, please take a few minutes to read these terms and conditions.
We’ve written them in simple words so everyone can understand.
When you book with us or use our website, you’re agreeing to follow these rules.
Think of it like a friendly agreement between us – we promise to give you great service, and you promise to follow our guidelines.
You can book online, call us, or visit our office
We’ll send you a booking confirmation within 24 hours
Your booking isn’t confirmed until we receive your advance payment
Correct personal details (name, phone, email, ID proof)
Special requirements (food preferences, medical needs)
Emergency contact information
Important: Please double-check all spelling of names – they should match your ID exactly!
For bookings made 30+ days before travel: 30% advance required
For bookings made 15-29 days before travel: 50% advance required
For bookings made less than 15 days before travel: 100% payment required
Balance payment due 7 days before your trip starts
We accept cash, bank transfer, UPI, and credit/debit cards
All prices are in Indian Rupees (INR)
Prices are fixed once you pay the advance
However, if government taxes increase, we might need to adjust slightly
We’ll inform you immediately if any changes are needed
We understand plans can change. Here’s our fair cancellation policy:
30+ days before travel: 10% cancellation charge
15-29 days before travel: 25% cancellation charge
7-14 days before travel: 50% cancellation charge
Less than 7 days before travel: 75% cancellation charge
No-show or same day cancellation: 100% cancellation charge
Full refund if we cancel due to our reasons
If cancelled due to natural disasters, strikes, or government orders – we’ll reschedule for free or refund after deducting non-recoverable costs
Email us or call our customer service ( info@yokahmir.com
Cancellations only accepted in writing
Refunds processed within 10-15 working days
✅ Accommodation as mentioned in itinerary
✅ Transportation as per package
✅ Meals as specified
✅ Sightseeing as listed
✅ Local guide services
❌ Flights to/from Kashmir (unless specified)
❌ Travel insurance
❌ Personal expenses and shopping
❌ Tips and gratuities
❌ Activities marked as “optional” or “at extra cost”
Valid photo ID (Aadhar card, passport, driving license)
Booking confirmation voucher
Travel insurance (highly recommended)
Valid passport with visa
Required permits (if visiting restricted areas)
We’re not responsible if you’re denied entry due to incomplete documents.
Inform us about any medical conditions
Carry necessary medicines
Follow local laws and customs
Listen to your guide’s safety instructions
Provide safe transportation
Choose reliable accommodation
Give you emergency contact numbers
Help in case of problems
Pregnant women: Please consult your doctor before traveling
Senior citizens: We recommend travel insurance
Children: Must be supervised by adults at all times
We’ll try our best to accommodate
Additional costs will be charged separately
Changes subject to availability
Some changes might not be possible after booking
Sometimes we might need to change hotels or routes due to availability
We’ll always provide similar or better alternatives
You’ll be informed immediately of any major changes
No compensation if changes are due to circumstances beyond our control
Kashmir weather can be unpredictable! Here’s what you should know:
We’ll provide alternative activities when possible
Some outdoor activities might get cancelled for safety
No refunds for weather-related changes
We’ll do our best to make your trip enjoyable despite weather challenges
Natural disasters, landslides, floods
Political unrest, strikes, bandhs
Government orders or restrictions
Airline or train cancellations
We’re not liable for losses due to these situations, but we’ll help you as much as possible.
We arrange services through third-party vendors
We’re not directly responsible for their actions
Our liability is limited to the package cost you paid
We strongly recommend you buy travel insurance
Highly recommended for all travelers
Covers medical emergencies, trip cancellations, lost baggage
We can help you find good insurance options
Must be purchased separately
Loss or damage of personal belongings
Medical expenses or accidents
Delays in flights/trains
Personal negligence or misconduct
We want everyone to have a great time! Please:
✅ Respect local culture and traditions
✅ Follow your guide’s instructions
✅ Be punctual for activities
✅ Take care of the environment
✅ Be kind to fellow travelers
❌ Engage in illegal activities
❌ Disrespect local customs
❌ Damage property
❌ Create disturbances
❌ Ignore safety warnings
We reserve the right to remove anyone from the tour if they cause problems.
You’re free to take photos for personal use
Please respect others’ privacy
Some monuments might have photography restrictions
We might take photos during your trip for promotional use
Let us know if you don’t want to be included
We won’t share your personal information with anyone
Contact your guide or our emergency number immediately
We’ll try to resolve issues on the spot
Document problems with photos if needed
Email us within 30 days with any complaints
Include booking details and supporting documents
We’ll investigate and respond within 10 working days
Good or bad, we want to hear from you
Help us improve our services
Leave reviews on our website or Google
We keep your details secure and private
Used only for booking and service purposes
Not shared with third parties without permission
You can request to see or delete your data anytime
First, let’s try to talk and resolve amicably
If needed, we’ll use mediation services
Legal disputes will be handled in Srinagar courts only
Indian laws will apply to all agreements
Need Help? We’re Here for You!
📞 Phone: +9190555505
📧 Email: info@yokashmir.com
🌐 Website: www.yokashmir.com
📍 Office: 1st Floor Abdullah Complex, Imran Gali Mehjoor Nagar Srinagar Kashmir 190015
Emergency Contact (24/7): +919055055556
Read all documents carefully before signing
Keep copies of all booking papers
Contact us immediately if you have questions
These terms can change – we’ll notify you of updates
We are committed to making your Kashmir trip absolutely amazing! While these terms might seem serious,
they are just to make sure everyone has a clear understanding. We’re here to help you create beautiful memories that last a lifetime.
Thank you for choosing Yo Kashmir Tour & Travels! We can’t wait to show you the paradise on earth! 🏔️
By booking with us, you confirm that you’ve read, understood, and agree to these terms and conditions.
Happy Traveling!
Team Yo Kashmir Tour & Travels
